Terms & Conditions

Your SwissOne Trust Online and Mobile Security 

How we protect you

We've made a commitment to keep your online and mobile transactions as safe as possible. The safeguards we’ve put in place to protect the security, privacy and integrity of your information during transactions include:

<!--[if !supportLists]-->·       <!--[endif]-->Secure firewalls help prevent unauthorized access to our internal systems.

<!--[if !supportLists]-->·       <!--[endif]-->Data encryption to help ensure that your information can only be decoded and read by our secure online and mobile environment.

<!--[if !supportLists]-->·       <!--[endif]-->Around-the-clock monitoring to maintain the quality of our systems and proactively help identify unusual customer account activity.

But we can't do it alone

You play a vital role in protecting your security when using a SwissOne Trust online or mobile service on a computer, mobile device or tablet. While we implement safeguards to protect the security, privacy and integrity of your information, there are important safeguards that you should take to help protect your information and prevent loss:

<!--[if !supportLists]-->·       <!--[endif]-->Ensure your browser and operating system are up to date. Software updates often contain fixes to make software more secure.

<!--[if !supportLists]-->·       <!--[endif]-->Never provide personal information while using public WiFi as the WiFi connection may not be secure

<!--[if !supportLists]-->·       <!--[endif]-->Use Anti-Virus and Anti-Malware programs to help protect your computer, mobile device or tablet.

<!--[if !supportLists]-->·       <!--[endif]-->Only install software from reputable companies and only install mobile applications from your mobile device's or tablet’s app store.

Your security responsibilities

You must maintain the care, control and confidentiality of your user name(s) and password(s) that you use to access SwissOne Trust online or mobile services.

This is important: We are not responsible for losses resulting from your failure to meet your security responsibilities. For example, where you:

<!--[if !supportLists]-->o   <!--[endif]-->voluntarily disclose your user name or password.

<!--[if !supportLists]-->o   <!--[endif]-->carelessly or improperly handle, store or disclose your user name or password.

<!--[if !supportLists]-->o   <!--[endif]-->voluntarily allow another person to use your computer, mobile device or tablet.

<!--[if !supportLists]-->§  <!--[endif]-->Remember to call us immediately at 1 888 323 9412, in the event of loss, theft, misuse or compromise of your user name, password, mobile device or tablet, or

<!--[if !supportLists]-->§  <!--[endif]-->if you suspect unauthorized activity has occurred in your SwissOne Trust account(s).

Be sure to check your SwissOne Trust account(s) on a regular basis to verify that you authorized the transactions that are shown. This can be done through statements you receive online or by mail, or by checking your transaction information.

We’re always here to help

Our security measures include a team of customer service professionals on duty 24 hours, 7 days a week. Call us at 1 888 323 9412, if you have any questions or concerns regarding the security of your SwissOne Trust  account(s) or online or mobile services.

If we make any changes to our Online and Mobile Security, we will let you know by posting a notice on SwissOneTrust.com.

More information is available on our https://swissonetrust.com/privacy-policy/